+65 6697 4170 sales@agape-cp.com

The award winning Ameyo platform is a completely integrated solution enabling full automation of processes as well as a dynamic logic based on SOA and MDA architecture providing contact centers with a unified and flexible communication solution.

A Robust Solution For Your Business

Bundled in feature-rich and affordable packages, the Ameyo solution also possesses state-of-the-art patented features that result in a completely robust solution that is adaptable to any business need.

Couple this with D T’s award winning support and innovative updates, the Ameyo platform can deliver maximum results for any thriving business.

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Feature-rich solution at an affordable cost

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Meets required needs by optimizing business processes

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Enables automation, unification and flexibility in business operations

Globally Trusted Technology

Ameyo’s robust technologies and dedicated support have won numerous awards worldwide.

Features

Intelligent Routing

  • Blending across e-mail, Chat, Social Media, and Voice
  • LRU, Round Robin, skill-based routing algorithms

Unified Agent Desktop

  • Single view for all communication channels—True Blending
  • Integrated presence and Chat—Expert consult
  • Integrated Screen Popup
  • Schedule Callback

Interaction History

  • 100% multi-format Voice-logging with filtering, retrieval ,and scoring
  • Interaction logs for every communication channel
  • Screen Recording

Real-Time Analytics

  • Graphical dashboard depicting business specific performance metrics
  • Personalized and centralized wallboards
  • Ability to take Screenshots

Comprehensive Reports

  • Cradle to grave reports providing complete system and campaign reports
  • Over 200 report templates with provision for business specific report customization

Live Call Monitoring

  • Snoop, Barge, and Whisper capability for run-time call supervision
  • Live syntax and tone assessment with Quality Analyst

Support

AMEYO support team provides multi-channel contact options including Phone, Chat, and e-mail equipped with presence of Local Partners. Dedicated Account Manager is assigned to every customer for personalized assistance in resolving support related queries.

Training

AMEYO offers a host of training services delivered by certified specialists. Our Training Programs have been cultivated through years of providing solutions for Contact Centers and focus on Agile Operations, Process Re-engineering, Customer Satisfaction etc.

Consulting

With our team of experts, we help businesses identify key challenges to their Customer Interaction Processes and design solutions including Customer Service, Self-Service, Business Process Automation, and Integration with other Business Processes and Applications.

Implementation

From pre-installation to handover, AMEYO specialists ensure that the configuration and functionality of all disparate components are unified and deliver the right performance throughout operations

Ameyo is an all-in-one solution...

for contact centers and enterprises offering next-generation information and interaction management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Unified Presence, Client Care, and Reporting.

It specifically features custom communication flows with application integration and collaboration capabilities across multiple media.

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