The award winning Ameyo platform is a completely integrated solution enabling full automation of processes as well as a dynamic logic based on SOA and MDA architecture providing contact centers with a unified and flexible communication solution.
A Robust Solution For Your Business
Bundled in feature-rich and affordable packages, the Ameyo solution also possesses state-of-the-art patented features that result in a completely robust solution that is adaptable to any business need.
Couple this with D T’s award winning support and innovative updates, the Ameyo platform can deliver maximum results for any thriving business.
Feature-rich solution at an affordable cost
Meets required needs by optimizing business processes
Enables automation, unification and flexibility in business operations
Globally Trusted Technology
Ameyo’s robust technologies and dedicated support have won numerous awards worldwide.
- Blending across e-mail, Chat, Social Media, and Voice
- LRU, Round Robin, skill-based routing algorithms
- Single view for all communication channels—True Blending
- Integrated presence and Chat—Expert consult
- Integrated Screen Popup
- Schedule Callback
- 100% multi-format Voice-logging with filtering, retrieval ,and scoring
- Interaction logs for every communication channel
- Screen Recording
- Graphical dashboard depicting business specific performance metrics
- Personalized and centralized wallboards
- Ability to take Screenshots
- Cradle to grave reports providing complete system and campaign reports
- Over 200 report templates with provision for business specific report customization
Live Call Monitoring
- Snoop, Barge, and Whisper capability for run-time call supervision
- Live syntax and tone assessment with Quality Analyst
AMEYO support team provides multi-channel contact options including Phone, Chat, and e-mail equipped with presence of Local Partners. Dedicated Account Manager is assigned to every customer for personalized assistance in resolving support related queries.
AMEYO offers a host of training services delivered by certified specialists. Our Training Programs have been cultivated through years of providing solutions for Contact Centers and focus on Agile Operations, Process Re-engineering, Customer Satisfaction etc.
With our team of experts, we help businesses identify key challenges to their Customer Interaction Processes and design solutions including Customer Service, Self-Service, Business Process Automation, and Integration with other Business Processes and Applications.
From pre-installation to handover, AMEYO specialists ensure that the configuration and functionality of all disparate components are unified and deliver the right performance throughout operations
Ameyo is an all-in-one solution...
for contact centers and enterprises offering next-generation information and interaction management capabilities including ACD, IP-PBX, CTI, IVR, Predictive dialer, Voice Logger, Unified Presence, Client Care, and Reporting.
It specifically features custom communication flows with application integration and collaboration capabilities across multiple media.