Powerful Email Ticket & Live Chat SystemAll-In-One Web-Based Software For Awesome Customer Support. Trusted By DHL And American Express. Try Demo
Master Omni channel Customer Support!
Your customers want to communicate with your organization in the channel most convenient to them, whether by phone, email, live chat or social media. Being present in multiple channels for your customers is essential in building a customer-centric service team.
FocalScope is all-in-one software that helps you to connect data seamlessly between communication channels. Agents get a complete customer view across multiple communication channels. Relevant customer data get pushed to the agent including open orders and purchase history.
Let FocalScope help you!
Bring all your channels together. Service your customer better.
Powerful Email Ticketing
A better customer support engagement starts with a user-friendly helpdesk software from FocalScope. The shared email ticket inbox enables your team to resolve email tickets efficiently. Define email reply templates to eliminate repetition of work. Measure team performance and get alerts using FocalScope SLA.
Engage with Live Chat
Live Chat with visitors on your website and convert them to customers. FocalScope responsive live chat engages your customers in real-time on Mac, PC and mobile. Define unlimited number of live chat channels to support multi brand and multi-language. Customize and personalize live chat sign up forms and templates to your needs. Enable pro-active live chat communication to impress your customers.
Cloud-based or On Premise
Our on premise and cloud-based solutions offer you maximum flexibility. FocalScope runs Microsoft SQL database for optimal stability, performance and scalability.
Manage all your customer support conversations seamlessly in FocalScope. Communicate with customers using Email, Live Chat, Twitter, Facebook and Phone Calls.
Automation and SLA
Streamline your customer service with FocalScope flexible workflow engine. Never miss a deadline and get early SLA alerts to help agents to be on top of the game.
Reporting and Dashboard
Enjoy a full suite of pre-loaded Microsoft Excel reports and Dashboards. Define agent targets and measure performance. Create and customize the reports to your needs.