October 25, 2021 – Agape Connecting People is a social enterprise that provides contact centre services and solutions to support our clients. We detected on 19 October 2021 that client information was compromised due to unauthorised access by a malicious third party.
The intrusion was identified and we acted immediately to prevent further compromise. The system was isolated and suspended. None of our core infrastructure has been compromised. Based on the information gathered to date, we are confident that our security controls were effective in limiting the impact of the incident.
The incident appears to have been contained to our client Fullerton Healthcare. The customer information that may have been compromised were limited to the following: Personal identifiable information such as name and contact details. We have established that no credit card information and password has been exposed.
We are in the process of confirming that no other clients of Agape Connecting People were affected.
Agape Connecting People values our clients and understands the importance of protecting personal information. We have taken steps to address this issue to prevent further compromise of data and are working with security experts to enhance our security to implement mitigating action to minimise further potential harms from the breach.
We have also informed relevant local authorities of this matter and are working closely with Security Experts and Law Enforcement Officers to further investigate the matter. We regret this incident has caused inconvenience to our client and their customers.
If any clients of Agape Connecting People have concerns about this incident, we encourage them to contact us at firstname.lastname@example.org.
ABOUT AGAPE CONNECTING PEOPLE
Agape is a social enterprise with a mission to provide equal reskilling and employment opportunities for a sustainable community transformation. We currently run a contact centre with the purpose of providing employment for the vulnerable communities who wants to turn their lives around. Through dignified work, they can regain respect as they rebuild their lives and families.