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Contact Centre

SEAMLESS SERVICE STARTS HERE

Redefining Customer Experience with Our Contact Solutions​

We’re redefining customer support by blending human expertise with innovative solutions for results that go beyond expectations.

PARTNERING FOR SUCCESS

Our Services

Unified Customer Service & SalesOur well-trained team is always on, ensuring uninterrupted and informed support for your customers around the clock.
MORE THAN JUST A PARTNER

Why work with us

Excellence in Multi-channel Communication

In today’s interconnected world, seamless communication across various platforms is crucial. Our expertise ensures consistent and efficient engagement, meeting your customers where they are.

Scalable Solutions Tailored to Your Needs

As businesses grow and evolve, so do their needs. Our adaptable solutions are designed to scale with you, ensuring optimal performance at every stage of your journey.

Round-the-clock Availability

We understand that customer needs don’t follow a 9-to-5 schedule. Our round-the-clock availability ensures that your customers receive timely and dedicated support, anytime they require.

Data-Driven Expertise in Specialized Industries

We possess deep knowledge in specific sectors. Our data analytics and specialized expertise enable targeted solutions, aligning perfectly with your industry’s unique demands.

PROVEN EXCELLENCE

A Multifunctional Powerhouse for Customer Excellence and Business Growth

With a diverse range of functions, Agape Contact Center is distinctive as a highly valuable resource for businesses, excelling in delivering exceptional customer service, driving revenue through sales efforts, providing specialized technical support, managing efficient order processing, implementing rigorous quality assurance measures, and empowering agents through comprehensive training and development programs.

Accolades

Award Name

  • Contact Centre Association Singapore Awards 2023
  • Best Outsource Contact Centre Programme or Section (Gold)
  • Contact Centre Association Singapore Awards 2023
  • Best Contact Centre Manager of the Year (Gold)

Cyber essentials certified

We implement Cyber Essentials, ensuring strong cybersecurity hygiene that protects your data and builds trust in every communication.

Powered by focalscope

We leverage Focalscope, a trusted multichannel customer service platform, to ensure fast, seamless, and measurable support for every client interaction.

EMAIL TICKETING

Handle millions of emails accurately and efficiently every day.

VOICE

Flexible and scalable telephony system for big and small businesses.

LIVE CHAT AND BOTS

Interact with website visitors in real time and boost conversations.

SOCIAL MEDIA

Message customers via SMS, Telegram, WhatsApp, Facebook.

KNOWLEDGE BASE

Help customers help themselves with FAQs and support articles.

GET IN TOUCH

Need a Contact Centre solution for your business?

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