Customer Experience Management Powered by Design Thinking
$400
Full Fee
$200 / 120
After SkillsFuture Funding
-
Training Commitment
Full Time / Part Time -
Duration
16.00 Hours -
Language
English
Contact Us
courses@agape-cp.com
6697 4170
About This Course
At the end of this course, learners would be able to provide their customers and excellent experience with innovative ideas.
What You’ll Learn
Determine features of the organisation’s products and/or services that may enhance customer experience.
Relevant Job Roles
Retail Assistants/ Supervisors
Minimum Entry Requirement
- Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
- Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.
- Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts
- Able to plan, implement and manage projects at the workplace
During the course application, applicants who do not fully meet the entry requirements, will be subjected to a pre-course assessment to determine suitability for the course.
