Innovative Customer Experience Powered by Design Thinking
$400
Full Fee
$200
After SkillsFuture Funding
-
Training Commitment
Part Time -
Duration
16.00 Hours -
Language
English
Contact Us
courses@agape-cp.com
6697 4170
About This Course
At the end of this course, learners would be able to provide their customers an excellent experience with innovative ideas through these 4 steps.
-
- Determine (own features of own product and/or services)
- Research (on competitors’ products and/or services)
- Analyse (gaps in customer experience in using these products and/or services)
- Recommend (Improvements to generate a competitive advantage)
What You’ll Learn
At the end of this course, learners would be able to provide their customers an excellent experience with innovative ideas through these 4 steps.
-
- Determine (own features of own product and/or services)
- Research (on competitors’ products and/or services)
- Analyse (gaps in customer experience in using these products and/or services)
- Recommend (Improvements to generate a competitive advantage)
Relevant Job Roles
Service and Retail
Minimum Entry Requirement
- Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
- Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.
- Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts
- Able to plan, implement and manage projects at the workplace
During the course application, applicants who do not fully meet the entry requirements, will be subjected to a pre-course assessment to determine suitability for the course.
