Joseph is the CEO of Agape Connecting People Pte Ltd. He has over 25 years of leadership experience in customer sales and service operations across telecommunications and banking sectors, covering both consumer and corporate segments.
He was previously the Vice President, Head of Acquisition and Retention in StarHub Ltd.
He led several successful transformation projects that has significantly improved revenue growth and customer experience journeys leveraging on data driven automation. He was also responsible for all frontline training and saw through the WSQ Accredited Training Organisation (ATO) status for StarHub.
He has won several Contact Centre Association of Singapore (CCAS) awards including contact centre of the year (over 100 seats).
He is a COPC certified Six Sigma High Performance Techniques specialist and has completed an executive program with INSEAD. He hold a honours degree in economics and management studies with University of London.
He joined Agape in 2018 to pursue his calling of community transformation.