Business & Service

Customer Experience Management Powered by Design Thinking

Course Overview

Duration

6.5 facilitated learning hours (excluding organiser scheduled breaks)

Audience

Adult professional learners in Malaysian service
Retail
Operations
Customer-facing roles

Level

Beginner to intermediate practical workplace application

Delivery

Instructor led
Discussion
Activity based

Primary Approach

Customer experience management
Human centered Design Thinking

Assessment

Diagnostic questions
Practical worksheets
Scenario checks
Group application
Final CX improvement pitch

Course Specifications

Duration

1 Day

Course Format

Onsite

Language

English