Business & Service

Innovative Customer Experience Powered By Design Thinking

Course Overview

Duration

6.5 facilitated learning hours (excluding organizer scheduled breaks)

Audience

Adult professional learners in Malaysian service
Retail
Operations
Customer-facing roles

Level

CX Professionals
Service Managers
CX Managers

Delivery

Instructor-led
Discussion
Activity-based

Primary Approach

Customer experience management
Human-centered Design Thinking

Course Specifications

Duration

1 Day

Course Format

Onsite

Language

English