Service Partnerships Powered by Design Thinking
$440
Full Fee
$220/132
After SkillsFuture Funding
-
Training Commitment
Full Time / Part Time -
Duration
16.00 Hours -
Language
English
Contact Us
courses@agape-cp.com
6697 4170
About This Course
Able to use methods to establish and maintain relationships with partners through the sharing of and updating of key information Able to use methods to assess performance of service partners for continual improvement Able to strengthen relationships with service partners through communication and feedback from them on improvements
What You’ll Learn
Most industries need to be customer-centric. With the current pandemic, it is imperative that organisations maintain strong links with service partners in order to provide excellent service to customers. With this in mind the existing workforce need to be skilled in establishing and maintaining relationships with service partners to enhance service excellence. This includes the implementation of continual improvements to boost confidence that service partners have on the organisation and thus strengthen relationships with them. By doing so, it will bring up the levels of service and enhance the customer experience.
Relevant Job Roles
New Entrants
Minimum Entry Requirement
- Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4.
- Manipulate numbers at a proficiency level not lower than the ES WSQ Workplace Numeracy level 4.
- Able to apply and contextualise skills and knowledge in a range of complex and non-routine work activities in a variety of work contexts
- Able to plan, implement and manage projects at the workplace
During the course application, applicants who do not fully meet the entry requirements, will be subjected to a pre-course assessment to determine suitability for the course.
