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+65 6697 4170
connectwithus@agape-cp.com
Customer Experience Management teaches learners to use customer service knowledge bases, customer contact records, FAQs and feedback data to improve customer experience and support business growth. The course applies AI prompt and context engineering to improve service, recovery and growth. It runs over 16 hours of classroom training and leads to a WSQ Statement of Attainment.
Contact centre and customer service teams, service leads managing knowledge bases or FAQs, and anyone using customer feedback data to improve service delivery.
| COURSE SPECIFICATIONS | |
| Course Code | TGS-2020513662 |
| Duration | 16 hours |
| Course Format | Classroom Training |
| Language | English |
| Certification | WSQ Statement of Attainment + Agape Certificate of Completion |
| Components | SCs, PRs and LTVP+ Holders^ (self-sponsored, at least 21 years old) | Singapore Citizens aged 40 years & above |
| Funding Source | SkillsFuture Funding (Baseline) | SkillsFuture Mid-Career Enhanced Subsidy |
| Quantum of Funding | 50% | 70% |
| Full Course Fee Before GST | $400.00 | $400.00 |
| GST (9%) | $36.00 | $36.00 |
| SkillsFuture Subsidy | -$200.00 (50%) | -$280.00 (70%) |
| NET FEE PAYABLE (incl. GST) | $236.00 | $156.00 |
| Components | SMEs | Non-SMEs |
| Quantum of Funding | 70% | 50% |
| Full Course Fee Before GST | $400.00 | $400.00 |
| GST (9%) | $36.00 | $36.00 |
| SkillsFuture Subsidy | -$280.00 (70%) | -$200.00 (50%) |
| NET FEE PAYABLE (incl. GST) | $156.00 | $236.00 |
^LTVP+ Holders are not eligible for subsidies for part-time and full-time MOE-funded full qualification programmes at ITE, Polytechnics and Autonomous Universities. Net fee is inclusive of GST charged on the full course fee. Computation shows SkillsFuture Subsidy only and does not include SFEC or Absentee Payroll support.
If you are interested, please contact Ms. Noraini at 9674 6585 or email learningacademy@agape-cp.com.
Course Registration
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