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Business & Service

Service Partnerships Powered by Design Thinking

Service Partnerships Powered by Design Thinking

Course Overview

The Service Partnerships programme develops your capability to manage partnerships for service excellence. Learners are exposed to the concept of design thinking to address performance gaps and personalise the customer experience to enhance relationships. The programme runs over 16 hours of classroom training and leads to a WSQ Statement of Attainment.

  • Establish and maintain relationships with service partners
  • Assess the performance of service partnerships
  • Implement continual improvements for strengthened relationships
  • Build and sustain stronger working relationships with your service partners
  • Apply design thinking to identify and close performance gaps across the partnership
  • Personalise the customer experience to strengthen partner relationships
  • Earn a WSQ Statement of Attainment and an Agape Certificate of Completion
  • SkillsFuture funded and SFC eligible – subsidies of up to 70%

Professionals who manage service partners, vendors or outsourced service providers, and anyone responsible for partnership performance at the workplace.

  • Secondary education without an ‘N’ or ‘O’ Level pass, OR WSQ ES WPLN Level 4 and above
  • Able to plan, implement and manage projects at the workplace
  • A pre-course assessment is required for learners with no formal education
COURSE SPECIFICATIONS
Course Code TGS-2021002703
Duration 16 hours
Course Format Classroom Training
Language English
Certification WSQ Statement of Attainment + Agape Certificate of Completion
Components SCs, PRs and LTVP+ Holders^ (self-sponsored, at least 21 years old) Singapore Citizens aged 40 years & above
Funding Source SkillsFuture Funding (Baseline) SkillsFuture Mid-Career Enhanced Subsidy
Quantum of Funding 50% 70%
Full Course Fee Before GST $440.00 $440.00
GST (9%) $39.60 $39.60
SkillsFuture Subsidy -$220.00 (50%) -$308.00 (70%)
NET FEE PAYABLE (incl. GST) $259.60 $171.60
Components SMEs Non-SMEs
Quantum of Funding 70% 50%
Full Course Fee Before GST $440.00 $440.00
GST (9%) $39.60 $39.60
SkillsFuture Subsidy -$308.00 (70%) -$220.00 (50%)
NET FEE PAYABLE (incl. GST) $171.60 $259.60

^LTVP+ Holders are not eligible for subsidies for part-time and full-time MOE-funded full qualification programmes at ITE, Polytechnics and Autonomous Universities. Net fee is inclusive of GST charged on the full course fee. Computation shows SkillsFuture Subsidy only and does not include SFEC or Absentee Payroll support.

If you are interested, please contact Ms. Noraini at 9674 6585 or email learningacademy@agape-cp.com.

Course Specifications

Duration

2 Days

Course Format

Onsite

Language

English

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