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Customer Service Officer (Contact Centre)
Singapore
Full-time
You will handle incoming and outgoing calls professionally to provide accurate information and resolve customer queries. You will update customer records, assist with administrative tasks, and support the team in achieving service and satisfaction goals.

Job Description

  • Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc
  • Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance
  • Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved
  • Enter details of all the interactions accurately in the designated interaction management system
  • Maintain good soft skills throughout their interactions with Ptcp or MoP
  • Follow up on cases that have been forwarded to POCs/external stake holders and ensure that resolution is being provided to MoP

 

Requirements

  • Good communication skills in English
  • Proficiency in other languages/dialects may be required depending on programme requirements
  • Proficient in Microsoft Office applications
  • Ability to handle difficult interactions in a professional manner
  • Experience with appointment bookings and handling web-based chat or messaging platforms
  • Possess Higher NITEC / Diploma / Degree
  • At least 2 years of relevant working experience in contact centre, customer support and customer service functions

Job Overview

Operations
Entry Level
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