Provide professional, accurate and prompt response to participants (Ptcp) or members of the public (MoP) on their enquiries, technical assistance via voice calls, emails, live chats, etc.
Understand the needs of Ptcp/MoP and provide timely and accurate information/assistance.
Coordinate and liaise with relevant stakeholders to ensure issues/queries are followed up and resolved.
Enter details of all the interactions accurately in the designated interaction management system.
Maintain good soft skills throughout their interactions with Ptcp or MoP
Follow up on cases that have been forwarded to POCs/external stakeholders and ensure that resolution is being provided to MoP.
Requirements
Good communication skills in English
2 years of contact centre experience
Proficiency in other languages/dialects may be required depending on programme requirements
Proficient in Microsoft Office applications
Ability to handle difficult interactions in a professional manner
